AI-Powered Customer Support Agent
A Proof of Concept for a telecom provider: an AI agent that classifies incoming support requests, resolves common Tier-1 issues autonomously, and routes complex cases to the right human agent — with full context.
A telecom provider2025
38%
Tier-1 Resolution
Issues resolved autonomously in PoC validation
91%
Intent Accuracy
Correct classification across tested categories
87%
Handover Quality
Escalations rated complete by internal reviewers
The Challenge
The Solution
Technology Stack
LangGraphAzure OpenAICRM IntegrationSentiment AnalysisPython
